Refunds and After - Sales Guarantee
Order Cancellation
We apologize that your order has been canceled due tomerchant's out of stock or other reasons, to avoid keeping you waiting for along time. The refund process for the merchandise and the refund amount forvouchers (if applicable) is as follows:
Refund Method // Refunded back to the payment account using the original payment method.
Refund Time // Within 5 working days.
Reporting Product Issues
If you discover any damage or discrepancies with theproduct upon receipt, please first take photos of the goods and contact ourcustomer service department within 7 days after receiving the order to reportthe product issues.
WhatsApp (852) 5511-7110 (no calls)
Changing/Cancelling Orders
Once an order is confirmed, it immediately enters anautomated logistics process, and the order information is sent to the merchantfor inventory and shipping. Therefore, we regret that we are unable to cancelor modify any confirmed orders. We appreciate your understanding.
To provide you with a smoother shopping experience, werecommend adding desired items to your shopping cart or wishlist and reviewingthe order details (including quantity, style, discounted price, etc.) beforemaking payment, ensuring prompt and accurate delivery of your desired items.
If you have any inquiries, please feel free to contactus.
How to Download the Bill/Receipt?
After successful payment, the system will send the orderdetails (Order Confirmation) to your email address. The order details willinclude the order number, order date, product details, delivery arrangements,and total payment amount.
Upon completion of the order, you will also receive theinvoice (Invoice) via email. If you need it for reimbursement purposes, werecommend checking with the relevant department or institution before placingthe order to confirm if the order details or invoice can be used.
